Leads2Starts Call Center Quiz

Internet Quiz

Enter Your Full Name:
Enter Your Email:
Enter a CC Email (your supervisor):

1. A soft lead comes from a prospect that is more of a curiosity seeker and does not give specific information about themselves.

True
False

2. Internet leads usually require more effort on the part of the prospect to request information than do leads from traditional sources.

True
False

3. After the auto response has been sent to the lead, what should your first action be with a conservative approach?

E-mail them back so that they know your name
Wait for them to call the school so that you can talk with them
Follow up with a phone call if they give you their number

4. It is important to leave dates in the text of any e-mail between the admissions rep and prospective student in an effort to eliminate confusion.

True
False

5. If a lead is from out-of-area, it is not considered valuable because the prospective student will probably never move and is not searching seriously for a school.

True
False

6. When sending e-mails to a prospective student, it is important to do which of the following?

Keep the message short
Use proper spelling and grammar
Ask questions
All of the above

7. If a lead has not responded to any of your phone calls or e-mails, what is the next course of action?

Send them a nasty e-mail letting them know they wasted your time
Send them a short e-mail, phone call and letter to see if they are still interested
Move on to the next lead

8. Once a time has been set for a phone call, have the prospect call you to make sure it is a convenient time for them.

True
False

9. The best time to call a prospect is �

In the morning before they go to work
In the afternoon
In the evening after they get home
You never know so you should try at least once in the morning, once in the afternoon and once in the evening

10. What is the first step in the follow-up process once the school receives an Internet lead?

A catalog is sent to give them more information on the school
The lead is assigned to an admissions representative
An auto response message is sent to let the prospect know that their request has been received and somebody will be calling them
An e-mail is sent to them asking for more information about the lead, for instance, where they work